• Hotel Pool Area



You need to know.


What time are check-in and check-out?
Do you offer early check-in or late check-out?
How much do you charge for Wi-Fi internet access?
What are the options for parking?
Can I store my bags before I check-in or after I check-out?
Do you offer extra beds or cribs?


What is the guestroom cancellation policy?
Are pets allowed?
Is smoking allowed on property?


What are the taxes and fees on my reservation?
Do you have a Resort Fee? If so, what is included?
What is the credit card authorization at check-in?
Is there a minimum age requirement to check-in?
I booked on a website other than hotelzosopalmsprings.com, and I need to make a change to my reservation. How do I do this?
I have questions about my bill. Who do I call?


Do you have a swimming pool? If so, what are the hours?
Do you offer shuttle service to and from the airport?
Do you have a business center?
Do you have a fitness center?
I want flowers, chocolates, champagne, gifts sent to the guestroom, how can I do this?

Meetings & Events

Do you host meetings and events? If so, how can I book?
Do you offer special group rates?

While You’re at ZOSO

What's the best way to settle my account?
When is housekeeping service?
What are the instructions to use the guestroom telephone?
Do you offer dry cleaning and laundry services?
Where are the ice bins located?
I lost an item, or I found an item; what should I do?
Do you offer luggage assistance?
Are you able to mail something for me?