Everything

Check-in is 4:00 pm, and check-out is 11:00 am.

Early check-in and late check-out are based on availability. Please make arrangements for early arrival or late check-out in advance. If we are unable to accommodate your request, your luggage can be stored for you.

Wi-Fi access is included in the resort fee.

We offer valet parking with in-and-out privileges, and it is included in the resort fee.

Yes, the front desk will hold your bags for you until you’re ready.

Rollaway beds are based on availability and are $25 per night. Cribs are complimentary also based on availability.

Reservations must be canceled by 4:00 pm 48 hours prior to arrival to receive a refund if your room rate has a deposit. Reservations canceled after 4:00 pm 48 hours prior to arrival will be charged for the first night plus tax.

Dogs are welcome at hotel ZOSO for a non-refundable fee of $50 per stay. Dog-friendly rooms are limited and subject to availability. Advance reservations are required, and all stays including a canine must adhere to our dog guidelines.

hotel ZOSO is a non-smoking facility. A $250 cleaning fee will be applied to your bill if this notice is disregarded.

The Resort Fee is $36 plus tax ($42.05), 13.5% Occupancy Tax, 3% Tourism Fee, and California Tourism Fee 0.25%.

Yes, the resort fee is $36 per night plus tax and is applied to all reservations. The Resort Fee includes high-speed wireless internet, overnight valet parking for one vehicle, airport shuttle service, in-room coffee, in-room bottled water, Sonifi in-room streaming service, fax service, and unlimited local and domestic long-distance phone calls.

At check-in, an authorization will be placed on your credit card for the total amount of your reservation rate and resort fee plus tax, and an additional USD 100 per stay in anticipated incidental charges. A valid credit card authorized to cover room and tax, plus USD 100 per stay for incidentals, must be presented upon check-in. You may pay your final amount owed via credit card or cash upon departure. If you will not be checking in but would like to pay for a guest’s stay, please contact reservations at 760.325.9676. Guests are not required to settle their account with the credit card used at the time of check-in.

Yes, guests must be 21 years of age or older to check in.

Please contact the website where your original reservation was created to make changes to your stay. These changes will then be reflected in our system.

Please contact us at 760.325.9676 or email us at reservations@hotelzosopalmsprings.com for billing related inquiries.

Yes, we have an outdoor swimming pool open from 9:00 am to 10:00 pm every day. No reservations required; pool chaise seating is first-come, first-serve. Poolside cabanas and daybeds are available on a first come first serve basis. Please visit The Kitchen or The Lounge for beverage service when pool attendant is not present.

Yes, we offer shuttle service to and from Palm Springs International Airport, and the cost is included in the resort fee. The shuttle is available from 8:00 am to 10:00 pm. Advance reservations are required and can be arranged with the front desk.

We do not have a business center or kiosk. The Front Desk can assist you with any printing needs. Please email your documents to reservations@hotelzosopalmsprings.com.

Yes, we have a fitness center open 24/7. There is a variety of exercise equipment from treadmills, elliptical machines, a stretching area, and more.

We are happy to assist with these requests. Please contact the front desk at 760.325.9676 or reservations@hotelzosopalmsprings.com for any special occasions during your stay.

Yes, we have over 25,000 sq. ft. of flexible indoor and outdoor event space. Check out our Meeting and Events page to learn more and submit a request for proposal.

Yes, our discounted rates fluctuate based on availability and require a minimum of 10 guestrooms.

All personal accounts are payable at or before check-out time. We gladly accept VISA, MasterCard, and Discover Card. And of course, we accept cash.

Service is Monday through Saturday from 9:00 am to 5:00 pm, and Sunday from 9:30 am to 5:30 pm. Please place the “Do Not Disturb” sign on the front of your door to decline housekeeping service. Your guestroom will be refreshed on the second night of your stay. Please contact the front desk to request additional service.

Dial 7 + room number for calls to guestrooms. For outside calls, dial 9 + then the number including area code.

We do not offer laundry or dry cleaning on property. The front desk is happy to provide nearby dry cleaning services.

Ice machines are available 24/7 and are located on each floor.

Please contact the front desk at 760.325.9676 for further assistance.

Yes, we would be delighted to assist, please contact the Front Desk, and one of our team members will help you.

Out-bound mail may be left at the Front Desk for pick up once a shipping label has been created.